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Terms of sale and privacy

In effect September 30, 2026 · Last updated: October 28, 2026 (carriers, Easyship)

Prices · Shipping · Returns and refunds · Protected invention · Discount codes · Privacy · Legal notice

These terms of sale apply to every order. You accept them at checkout, by ticking “I accept the terms of sale” next to the Pay button: without this box, the payment does not go through. Terms version: 2026-10-28; it is noted on your order and on your invoice.

Prices

• Prices are in Canadian dollars. Prices on the site may change at any time.
• Your order keeps the price shown when you place it: a price increase never affects an order already placed. If a price changes while your cart is open, the cart updates and shows you the new price before you pay.

Shipping

• Within Canada only, by Canada Post or Intelcom, your choice in the cart*.
• * Estimates and carrier depending on availability: the shipping price and delivery time shown are estimates, based on carrier rates at the time of your order. Depending on availability, your parcel may ship with a different carrier than the one shown (for example UniUni, Purolator, Canpar, FedEx or UPS). You pay the amount shown at checkout, never more, and your shipping email tells you which carrier is delivering your parcel, with its tracking number.
• Price: worked out in the cart for each service offered, from your postal code and the parcel's weight, and shown before payment. Free on orders of $80 or more (most economical service).
• The free-shipping threshold and shipping prices may change at any time. An order already placed is always honoured under the terms shown at the time of purchase.
• Timing: we prepare your order in 3 to 6 business days, then the carrier (Canada Post, Intelcom or another one, see above) delivers it, within the estimated time. The planned shipping date is on your invoice, and your tracking number is emailed to you as soon as the parcel leaves.
• Wicks only (up to 4 packs): shipped free by mail, in a Canada Post envelope (Lettermail, no tracking number). Minimum order $16. If the envelope does not arrive, write to us.
• Parcel lost or damaged in transit: write to us and we will deal with the carrier.
• If your order is not delivered within 30 days of your purchase, you can cancel it: we refund you in full within 15 days.

Returns and refunds

Changed your mind? You have 14 days.

You can return a new product within 14 days of receiving it, for a refund or an exchange.

• Write to us first at info@rutdrift.com with your order number (RD-…). We reply with the return address.
• The product must be new: bottle never filled, never exposed to an attractant, a perfume or smoke; vented cap and accessories complete; wicks intact, in their original unopened bag.
• Return shipping is at your expense: you buy the label from Canada Post. Choose a service with a tracking number: we cannot refund a return parcel lost without tracking.
• Once we have received and checked the product, we refund the price of the returned items to your card within 15 days. The original shipping is not refunded.
• For hygiene reasons, we do not take back a product that has been filled or used, or wicks whose bag has been opened.

Defective product, damaged on arrival, or our mistake?

Write to us with a photo. We replace the product or refund you, shipping included. If we ask you to send it back, it is at our expense: we send you a prepaid label.

The small visual marks of 3D printing (fine lines, a seam, a wisp or speck of material, uneven sheen) are not a defect.

RutDrift warranty: 3 months

Your RutDrift is tough, but it is not an anvil. We cover it for 3 months from delivery against a manufacturing defect in normal use: a crack or a part that breaks without a fall or a blow, a chimney cap that no longer holds. Write to us with a photo, as for a defective product.

What is not covered, because these are not manufacturing defects:

• Falls, impacts and accidental breakage: a bottle that falls off a quad (ATV) or a tree stand, is dropped on a rock, crushed, struck, stepped on by an animal, chewed or torn down by a bear.
• Repeated freezing and thawing. The overflow gives the liquid room to expand when it freezes, during your hunting season. But no bottle survives endless freeze and thaw cycles: left full outdoors all winter, it may end up cracking. Between seasons, empty it, rinse it and store it away from frost.
• Normal wear: the wicks (they are meant to be changed), scratches, fading in the sun, attractant stains.
• A bottle that was modified, drilled, heated, brought near a flame, or filled with anything other than a liquid attractant.

Your rights stay whole. This policy and the 3-month warranty add to the warranties of Québec's Consumer Protection Act (a product fit for its intended use, that lasts a reasonable time and has no hidden defect); they never limit them.

Protected invention: no reproduction

RutDrift is a protected invention: a patent application has been filed (patent pending). RutDrift's shape, its parts (bottle, chimney cap, funnel), its drawings and its manufacturing files belong to RutDrift.

• Your RutDrift is yours: you use it, change its wicks, lend it, give it away or resell it, like anything else you own.
• What you agree not to do: reproduce RutDrift or any of its parts, in whole or in part, by 3D scanning, 3D printing, moulding or any other process; derive files, models or plans from it, or share them; make, have made, sell or offer a product reproduced from RutDrift.
• If this commitment is not respected, RutDrift will enforce its rights, before the courts if needed.

You accept this commitment with the terms of sale, at checkout; the accepted version is noted on your order. It changes nothing to your consumer rights: the legal warranty, returns and refunds remain as described above. An idea to improve RutDrift? Write to us at info@rutdrift.com: that is how it moves forward.

Discount codes

• A discount code (RABAIS-…) is offered free of charge by RutDrift. It can be used once, on one order, and applies to items, not shipping.
• Its value, its minimum order if it has one and its expiry date if it has one are written in the email that comes with it and in the cart. After that date, it no longer works; with no expiry date, it stays valid until it is used.
• Free shipping: a code can also offer it, with or without a discount. It applies to the least expensive shipping service, in Canada, when the code is entered through the email link or in the cart; typed on the payment page, the code only gives its discount.
• It is not redeemable for cash and cannot be combined with another discount code. Enter it through the email link, in the cart (“friend code or discount code”) or on the payment page (“Add promotion code”).
• If you return an order paid with a discount code, we refund what you actually paid.

Invite a friend

The program page: rutdrift.com/en/referral/.

• Your friend code (for example AMI-K7Q4MX) is on your invoice, and on the program page with your invoice number and email. It is valid for 2 years after your last order.
• Your friend: on their first RutDrift order, with at least one bottle or kit, a pack of 8 replacement wicks ($8 value) is added free to their parcel, with your link or your code.
• You: a pack of 8 replacement wicks ($8 value), mailed at our expense, in Canada, when we ship your friend's order. If their order is cancelled or refunded before it ships, there is no reward.
• Not with your own code, nor for a friend who is already a customer. At most 5 rewards per customer over 12 months; beyond that, your friend still gets their gift. The wicks have no cash value and cannot be exchanged.
• You share your code yourself, with whoever you like: we never write to your friend, and we never tell them your name (or theirs to you).
• RutDrift may change or end the program at any time; orders already placed with a code receive their wicks.

Photo promotion: your photos for wicks

Terms version: 2026-10-05. The promotion page: rutdrift.com/en/photos/.

• Who can take part: any adult living in Canada. No purchase required.
• What we are looking for: photos where the RutDrift bottle is visible, with your harvest or your rack, in the woods, or your setup on its own.
• The reward, if we keep your photos: one pack of 8 replacement wicks ($8 value) for setup photos, two packs, 16 wicks ($16 value), for a photo of your harvest or your rack. Mailed at our expense, in Canada. One reward per person per hunting season. RutDrift decides which photos it keeps; its decision is final and needs no explanation.
• Your warranty: by sending your photos, you confirm you are their author, or the author agreed, and that the people visible agreed and are adults (or their parent agreed).
• Assignment of your rights: if we keep your photos and mail you your reward, you assign to RutDrift your copyright in these photos, for any promotional use (website, social media, ads, print), everywhere and with no time limit, with no payment other than your reward. RutDrift may crop them, retouch them and add text to them. You waive your moral rights in these photos, including the right to have your name attached to them. If we do not keep your photos, we delete them and keep no right to them.
• Your name: never your last name. At most your first name and last initial (for example "Michel C."), or no name, as you choose.
• Your image: if you appear in a photo, you can ask us at any time to stop publishing it: we take it down and no longer use it.
• Your contact details are used to reply to you and mail your reward, nothing else (see privacy, below). The GPS position of your photos is removed before they are sent.
• RutDrift may change or end the promotion at any time; photos already kept receive their reward.
• After you send them, you get a copy of these terms and of your agreement by email.

Privacy (Québec Law 25)

1. Who is responsible for your information

RutDrift, in Québec (Canada), runs the rutdrift.com website and its shop.

The person in charge of protecting personal information is the owner of RutDrift. To reach them: info@rutdrift.com, subject “Personal information”.

2. What we collect, how and why

Without a name and address, we cannot ship a parcel: this information is required to order. You can browse the site and fill your cart without giving us anything.

We do no profiling, no targeted advertising and no automated decision-making about you.

3. Cookies and storage in your browser

The site uses no advertising or analytics cookies, and no technology that identifies you, locates you or builds a profile of you.

Your browser keeps, on your device only: your cart, the postal code you typed, the text size chosen with A− A+, the code of the ad link you arrived through, if any (“rd_ref”, erased when you close the tab) and, if you switch languages with the button, the language you chose (a small cookie, “rd_lang”, used only to reopen the site in that language). You can clear them by deleting this site's data in your browser. The postal code goes to our server, then to Canada Post and our Canadian shipping platform, only to work out shipping.

Stripe's payment page uses its own cookies, needed to secure the payment.

Some videos on the home page (the “The wick is the pump” demo and videos in the “RutDrift in action” section) are hosted by YouTube. The page only shows a preview, an image hosted by us: nothing is requested from YouTube until you click to play one. If you play one, YouTube's player loads in “privacy-enhanced mode”; YouTube (Google) then receives your IP address and may use its own cookies or storage in your browser, under its privacy policy.

4. Who can access your information

At RutDrift: only the owner, through an administration area protected by a password and a two-factor code. Every time your information is viewed, it is recorded in a log.

Our service providers only receive what their task requires:

Your information may therefore be communicated outside Québec. Before doing so, we assessed the risks to your privacy. These providers are bound by contract, apply recognized security measures and only use your information for the service they provide.

We share your information with no one else, unless the law requires it (for example, a court order).

5. How we protect it

• Your name, email, phone number and address are encrypted (AES-256) in our database. The keys are kept separately, never with the data.
• Every connection to the site is encrypted (HTTPS).
• The administration area requires a password and a two-factor code; sessions expire on their own.
• No card number ever passes through us.
• Your invoice is emailed to you as an attachment (PDF): no public link on the Internet leads to your information.
• If a confidentiality incident presents a risk of serious injury, we notify you and the Commission d'accès à l'information, and record it in our incident register.

6. How long we keep it

• Name, email, phone number and address: 180 days after your purchase, long enough for delivery, a return or a payment dispute. They are then deleted automatically.
• Anonymous order record (invoice number, date, products, amounts, first 3 characters of the postal code, ad link code): 6 years, for the bookkeeping required by tax law.
• Copy of your invoice (PDF, in RutDrift's mailbox): 6 years, for the bookkeeping required by tax law.
• Emails you send us: as long as it takes to answer and settle your request.
• Photo promotion: an unfinished submission is deleted after 3 hours. Photos not kept: deleted as soon as we decide, with your name, email and address. Photos kept: kept as long as we use them, with your name and email (the proof of your agreement); your address moves to the shipment of your reward and is deleted 180 days later. IP address fingerprint: 30 days.
• Published testimonials, videos and photos (“RutDrift in action” section): kept as long as we publish them; removed and deleted as soon as the person asks us.
• Accepted distribution agreement (PDF): kept 6 years after the end of the agreement, as proof of the contract and for our tax obligations, then deleted. It contains the business name and address and the contact person's name.
• Local suppliers and supplier portal: the contact person's details, the sign-in account, the delivery address and the messages, encrypted or deleted together, deleted 180 days after a refusal or the end of the agreement, or 1 year after a request with no follow-up; the business name and its orders remain. The retailer map listing is deleted with the rest.
• Discount codes: your first name and email, encrypted, deleted 180 days after the code is used, cancelled or expires; the code and the order it was used on stay with the anonymous order.
• Invite a friend: your code and the fingerprint of your email, 2 years after your last order; your name, email and address, only if you asked for it, 2 years at most. The link between your friend's order and your code is kept with the anonymous order record.
• Invitations: the fingerprint of your email and the date of the invitation, 3 years (proof required by anti-spam law); if you unsubscribe, the fingerprint of your email is kept so we never write to you again.
• Email promotions: your first name and email, encrypted, until you unsubscribe, or 3 years after your last “yes” (a new order with the box ticked renews it). When you unsubscribe, they are deleted; only the fingerprint of your email stays, so we do not write to you again. The proof of your consent (date, text of the box) is kept with the anonymous order.
• Stripe keeps its own payment records, under its obligations and its privacy policy.
• Easyship and the carriers keep their own shipping records, under their obligations and privacy policies; Easyship keeps the label's name, address and phone number for the life of the shipment record plus 7 years (its privacy policy).

7. Your rights

At any time, you can:

• find out what information we hold about you and receive a copy, including in a common computer format you can take elsewhere;
• have it corrected if it is inaccurate or incomplete;
• withdraw your consent and ask us to delete it, except what the law requires us to keep;
• file a complaint.

How: write to info@rutdrift.com from the email you ordered with, or give us your order number. We may ask you to confirm your identity. We answer within 30 days, free of charge.

Complaints: write to us first; we answer within 30 days. If you are not satisfied, you can turn to the Commission d'accès à l'information du Québec (1 888 528-7741). If you live outside Québec: the Office of the Privacy Commissioner of Canada.

8. Changes to this policy

The current version is always here, with its date. If we change it, we announce it on the site and, if you have an order in progress, we let you know by email.

Legal notice

• Shop: RutDrift, Québec, Canada · info@rutdrift.com · rutdrift.com
• Prices in Canadian dollars. Shipping within Canada only, by Canada Post, Intelcom or another carrier depending on availability. Payments processed by Stripe.
• Taxes: small supplier, not registered for GST/HST or QST; no tax is charged.
• Products: RutDrift is continually improved. Shape, colours, finish (matte or glossy), the colour of the wicks, the hanging cord and some design details may differ from the photos and vary from one production lot to the next. The product delivered always provides the functions shown on this site, or equivalent or better ones. Each part is 3D printed, layer by layer. Fine lines on the surface, a small seam, a wisp or a speck of material, or a spot that looks more matte or more glossy are normal for this process: they are visual imperfections that change neither the quality nor the function of the product, not a defect. A defect that impairs the use of the product remains covered by the warranty (see Returns and refunds).
• Patent pending. The RutDrift brand and this site's text, photos and drawings may not be reproduced without permission.
• Responsibility: RutDrift is not responsible for how animals react to the scents and attractants you use. Your choice of attractant, any mixtures you make and their use with new or used wicks are your responsibility.

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